Email your enquiry to our Customer Care team care@bondiborn.com.au

Call our Customer Care team during Australian Eastern Daylight Time business hours

Bondi Born AU

Currently, BONDI BORN e-gift cards can only be redeemed online via our website.They are not yet valid for use in-store or at any third-party retailers.

Currently, BONDI BORN e-gift cards can only be redeemed online via our website. They are not yet valid for use in-store or at any third-party retailers.

I have received an e-gift card, can this be redeemed in-store?

Payment Options

What is your return, exchange or refund policy?

How do I submit a return or exchange?

Can I exchange my online purchase?

Do you offer store credit for returns?

Can I return my online purchase in-store?

Can sale items be returned?

I received a faulty or incorrect item — what should I do?

How long does it take for a return to be processed?

How to return for store credits with 15% bonus value?

Returns, Exchanges & Refunds

What are your domestic shipping options?

What are your New Zealand shipping options?

Can I track my order?

What happens if I miss my delivery?

When will my order be shipped and when will it arrive?

What should I do if my order is delayed or incomplete?

What shipping services do you use and can I ship to a PO Box?

Shipping & Delivery

What size should I choose?

What is the ‘Find My Fit’ feature and how does it work?

How do BONDI BORN garments fit?

Can I get personalised sizing support?

Sizing

Can I change or cancel my order once it’s been placed?

When will an item be restocked?

My order has not arrived yet?

I entered the wrong shipping address — what should I do?

Placing An Order

What payment methods do you offer?

Do you offer Buy Now/Pay Later options?

How do I use Afterpay and Klarna?

Can a promo code and gift voucher be used at the same time?

Why was my payment declined?

How can I create an account?

Do you have any active promotions?

Accounts & Promotions

How do I care for my BONDI BORN swimwear?

How do I care for BONDI BORN apparel and resortwear?

What fabrics do you use?

Product Care

Do you have a physical store?

What are your trading hours?

How can I contact the Bondi Beach store?

Do you offer in-store returns for online orders?

Our Store

Product Support

I have received an e-gift card, can this be redeemed in-store?Updated 2 months ago