What should I do if my order is delayed or incomplete?Updated 2 months ago

At BONDI BORN, we are committed to ensuring your order reaches you swiftly and seamlessly. If you are experiencing a delay or have received only part of your order, here’s what you need to know:

If Your Order Has Not Arrived Yet

• All BONDI BORN orders are dispatched from our Sydney warehouse within 1–2 business days of placing your order (excluding weekends and public holidays).

• Standard Shipping typically takes 2–7 business days, while Express Shipping takes 1–3 business days.

• You will receive a shipping confirmation email with tracking information once your order is on its way.

• If your order is delayed beyond the estimated delivery timeframe, we recommend:

  • Checking your tracking link for the latest updates.

  • Confirming that the delivery address provided at checkout is correct.

  • Ensuring there were no attempted deliveries—Australia Post may leave a card with instructions for re-delivery or collection.

If you still cannot locate your order, please reach out to our Customer Care team at care@bondiborn.com.au, and we will be happy to assist you further.

If Your Order Arrived Incomplete

If you have not received your tracking details or believe an item is missing, please:

• Check your order confirmation email for multiple tracking numbers.

• Look for separate parcels if your order contained multiple items.

Should you still be missing part of your order, please contact us at care@bondiborn.com.au, and we will promptly investigate the matter.

We are dedicated to providing a seamless and elegant shopping experience. If you require any further assistance, do not hesitate to reach out.