Bondi Born AU

We take exceptional care in the design, production, and inspection of every BONDI BORN garment. However, in the rare case that you receive an item that is faulty, damaged, or incorrect, we ask that you notify our Customer Care team as soon as possible so that we can resolve the issue promptly.<hr><h3 id="how-to-report-a-faulty-or-incorrect-item">How to Report a Faulty or Incorrect Item</h3><ul data-spread="false"><li>Contact our Customer Care team at care<a disabled="true" target="_blank">@bondiborn.com.au</a>.</li><li>Please include the following information in your enquiry:<ul data-spread="false"><li>Order number (start with&#xA0;#BB)</li><li>A brief description of the issue</li><li>Clear photographs that illustrate the fault or incorrect item</li></ul></li></ul><hr><h3 id="resolution">Resolution</h3><ul data-spread="false"><li>If the item is confirmed as faulty or not as described, we will be pleased to offer you the choice of a full refund or store credit(with 15% bonus value), in line with our return policy.</li></ul><hr>We are committed to addressing these issues with urgency and care. If you require any further assistance, feel free to contact our Customer Care team at care<a disabled="true" target="_blank">@bondiborn.com.au</a>.

We take exceptional care in the design, production, and inspection of every BONDI BORN garment. However, in the rare case that you receive an item that is faulty, damaged, or incorrect, we ask that you notify our Customer Care team as soon as possibl

I received a faulty or incorrect item — what should I do?

Returns, Exchanges & Refunds

What is your return, exchange or refund policy?

How do I submit a return or exchange?

Can I exchange my online purchase?

Do you offer store credit for returns?

Can I return my online purchase in-store?

Can sale items be returned?

How long does it take for a return to be processed?

How to return for store credits with 15% bonus value?

What are your domestic shipping options?

What are your New Zealand shipping options?

Can I track my order?

What happens if I miss my delivery?

When will my order be shipped and when will it arrive?

What should I do if my order is delayed or incomplete?

What shipping services do you use and can I ship to a PO Box?

Shipping & Delivery

What size should I choose?

What is the ‘Find My Fit’ feature and how does it work?

How do BONDI BORN garments fit?

Can I get personalised sizing support?

Sizing

Can I change or cancel my order once it’s been placed?

When will an item be restocked?

My order has not arrived yet?

I entered the wrong shipping address — what should I do?

Placing An Order

What payment methods do you offer?

Do you offer Buy Now/Pay Later options?

How do I use Afterpay and Klarna?

Can a promo code and gift voucher be used at the same time?

I have received an e-gift card, can this be redeemed in-store?

Why was my payment declined?

Payment Options

How can I create an account?

Do you have any active promotions?

Accounts & Promotions

How do I care for my BONDI BORN swimwear?

How do I care for BONDI BORN apparel and resortwear?

What fabrics do you use?

Product Care

How to Report a Faulty or Incorrect Item

Resolution

I received a faulty or incorrect item — what should I do?Updated 2 months ago

How to Report a Faulty or Incorrect Item

Resolution