At BONDI BORN, we take pride in our premium designer pieces and understand that sometimes a return may be necessary. If you are not completely satisfied with your purchase, we are pleased to offer a refund, exchange, or store credit in accordance wit

At BONDI BORN, we take pride in our premium designer pieces and understand that sometimes a return may be necessary. If you are not completely satisfied with your purchase, we are pleased to offer a refund, exchange, or store credit in accordance with our policy.<hr><h3 id="return-eligibility">Return Eligibility</h3>To be eligible for a return:<ul data-spread="false"><li>The request must be submitted within 14 days of receiving your order.</li><li>Items must be in their original condition, unworn, unwashed, and free from marks or damage.</li><li>All hygiene labels and swing tags must be intact and attached.</li><li>Items marked as Final Sale (purchased at 50% off or more) are not eligible for return or exchange.</li></ul> <h3 id="faulty-items">Faulty Items</h3><ul data-spread="false"><li>If you receive an item that is faulty or wrongly described, you may request a full refund or store credit. All faulty items will be assessed by our team before processing.</li><li>This policy does not exclude or replace your rights under any applicable law. </li></ul><h3 id="return-shipping-costs">Return Shipping Costs</h3><ul data-spread="false"><li>For refunds, a $10 AUD return shipping fee will be deducted from your refund amount.</li><li>For exchanges or store credit (with 15% bonus value), return shipping is complimentary, covered by BONDI BORN.&#xA0;</li></ul>If you require further assistance, please feel free to contact our Customer Care team at care<a disabled="true" target="_blank">@bondiborn.com.au</a>.

What is your return, exchange or refund policy?

At BONDI BORN, we aim to make the return process as seamless and straightforward as possible. If you are not completely satisfied with your purchase, simply follow the steps below to submit your return through our Returns & Exchanges Portal. Step 1:

At BONDI BORN, we aim to make the return process as seamless and straightforward as possible. If you are not completely satisfied with your purchase, simply follow the steps below to submit your return through our <a href="https://bondiborn.loopreturns.com/#/" target="_blank" rel="noopener noreferrer">Returns &amp; Exchanges Portal</a>.Step 1: Prepare Your Return<ul data-spread="false"><li>Ensure your item is in its original condition, unworn, unwashed, and free from marks or damage.</li><li>All hygiene labels and swing tags must remain attached.</li><li>Items must be securely packaged &#x2014; we recommend using the original packaging if possible to protect your garment during transit.</li></ul>Step 2: Access the Returns &amp; Exchanges Portal<ul><li>Visit our&#xA0;Returns &amp; Exchanges Portal <a disabled="true" target="_blank" href="https://bondiborn.loopreturns.com/#/" rel="noopener noreferrer">here</a> and enter your order number (start with #BB which can be found in your order confirmation email) and email address.</li><li>Select the item(s) you wish to return and choose your reason for the return.</li><li>Choose whether you would like a refund, exchange, or store credit(with 15% bonus value).</li></ul>Step 3: Return Shipping<ul data-spread="false"><li>If you choose a refund, a $10 AUD return shipping fee will be deducted from your refund amount.</li><li>For exchanges or store credit(15% bonus value), return shipping is complementary, covered by BONDI BORN.</li><li>Print your pre-paid return label and securely attach it to your parcel.</li></ul>Step 4: Send Your Return<ul><li>Drop off your parcel at any Australia Post location or arrange a pickup if available.</li><li>Keep hold of your return receipt as proof of postage until your refund, exchange, or store credit is processed.</li></ul>Step 5: Processing Your Return<ul data-spread="false"><li>Once we receive your item, it will undergo quality control to ensure it is unworn, undamaged, and meets our return policy requirements.</li><li>Please allow 24&#x2013;48 business hours for processing once your return has been received.</li><li>You will receive a Return Confirmation Email once your request has been finalised.</li></ul><hr>If you require further assistance with your return, please contact our Customer Care team at care<a disabled="true" target="_blank">@bondiborn.com.au</a>.

How do I submit a return or exchange?

At BONDI BORN, we want you to feel confident and beautiful in your garments. If your item isn’t quite the right fit, you are welcome to request an exchange through our Returns & Exchanges Portal. Visit our our Returns & Exchanges Portal here and ente

At BONDI BORN, we want you to feel confident and beautiful in your garments. If your item isn&#x2019;t quite the right fit, you are welcome to request an exchange through our <a href="https://bondiborn.loopreturns.com/#/" target="_blank" rel="noopener noreferrer">Returns &amp; Exchanges Portal</a>.<hr><h3 id="how-to-request-an-exchange">How to Request an Exchange</h3><ul data-spread="false"><li>Visit our our Returns &amp; Exchanges Portal <a href="https://bondiborn.loopreturns.com/#/" target="_blank" rel="noopener noreferrer"></a><a disabled="true" target="_blank" rel="noopener noreferrer" href="https://bondiborn.loopreturns.com/#/">here</a> and enter your order number (start with #BB which can be found in your order confirmation email) and email address.</li><li>Select the item(s) you wish to exchange and choose the desired size, colour, or style.</li><li>A pre-paid return label will be generated for you at no additional cost. Simply print and attach it to your parcel.</li></ul><hr><h3 id="return-shipping-costs">Return Shipping Costs</h3><ul data-spread="false"><li>For exchanges, BONDI BORN covers the return shipping cost, so you won&#x2019;t be charged any fees for sending your item back.</li><li>Simply drop off your parcel at any Australia Post location or schedule a pickup if available.</li></ul><hr><h3 id="processing-your-exchange">Processing Your Exchange</h3><ul data-spread="false"><li>Once we receive your returned item, it will undergo quality control to ensure it is unworn, undamaged, and in original condition.</li><li>Your replacement item will be dispatched within 24&#x2013;48 business hours of passing quality control.</li><li>You will receive a Confirmation Email with tracking information once your new item is on its way.</li></ul><hr>If you have any further questions or need assistance with your exchange, feel free to contact our Customer Care team at care<a disabled="true" target="_blank">@bondiborn.com.au</a>.

Can I exchange my online purchase?

Yes, BONDI BORN offers store credit as an option when you submit a return through our Returns & Exchanges Portal. Choosing store credit is a wonderful way to keep the value of your purchase and enjoy a little extra towards your next order. Visit our

Yes, BONDI BORN offers store credit as an option when you submit a return through our&#xA0;<a href="https://bondiborn.loopreturns.com/#/" target="_blank" rel="noopener noreferrer">Returns &amp; Exchanges Portal</a>. Choosing store credit is a wonderful way to keep the value of your purchase and enjoy a little extra towards your next order.<hr><h3 id="how-to-request-store-credit">How to Request Store Credit</h3><ul data-spread="false"><li>Visit our Returns &amp; Exchanges Portal <a disabled="true" target="_blank" href="https://bondiborn.loopreturns.com/#/" rel="noopener noreferrer">here</a> and enter your order number (start with #BB which can be found in your order confirmation email) and email address.</li><li>Select the item(s) you wish to return and choose Store Credit as your preferred return method.</li></ul><h3 id="the-benefits-of-store-credit">The Benefits of Store Credit</h3><ul data-spread="false"><li>When you select store credit, you will receive an additional 15% of the value of your returned item(s). This bonus amount will be added to your credit total, giving you even more to spend on your next purchase.</li><li>No return shipping fees apply when you select store credit&#x2014;BONDI BORN covers the cost for you.</li></ul><h3 id="receiving-and-using-store-credit">Receiving and Using Store Credit</h3><ul data-spread="false"><li>Once your returned item passes quality control, your store credit will be issued via email confirmation.</li><li>Your credit will be linked directly to your BONDI BORN account for seamless checkout during your next purchase.</li><li>Store credit does not expire, allowing you to shop at your leisure.</li></ul><hr>If you have any further questions or require assistance with your return, feel free to contact our Customer Care team at care<a disabled="true" target="_blank">@bondiborn.com.au</a>.

Do you offer store credit for returns?

Yes. You may return your online purchase in-store. Please bring your order confirmation email or proof of purchase with you to our Gould St store so our team can assist you with the return. Returns are subject to our standard returns policy. You can

Yes. You may return your online purchase in-store. Please bring your order confirmation email or proof of purchase with you to our Gould St store so our team can assist you with the return. Returns are subject to our standard returns policy.You can also choose to submit your return online. Please find instructions below.<hr><h3 id="how-to-submit-an-online-return">How to Submit An Online Return</h3><ul data-spread="false"><li>If your purchase was made through our website, simply visit our&#xA0;Returns &amp; Exchanges Portal <a disabled="true" target="_blank" href="https://bondiborn.loopreturns.com/#/" rel="noopener noreferrer">here</a> and follow the steps to submit your return for a refund, exchange or store credits(with 15% bonus value).</li><li>Once your return request is approved, you will receive a pre-paid shipping label to send your items back to our warehouse.</li></ul>For any further questions or assistance, feel free to contact our Customer Care team at care<a disabled="true" target="_blank">@bondiborn.com.au</a>.

Can I return my online purchase in-store?

At BONDI BORN, we want you to feel confident and beautiful in your purchases. If you need to return a sale item, here’s what you need to know:. Sale items are eligible for return, provided they are in their original condition, unworn, unwashed, and w

At BONDI BORN, we want you to feel confident and beautiful in your purchases. If you need to return a sale item, here&#x2019;s what you need to know:<hr><h3 id="sale-items">Sale Items</h3><ul data-spread="false"><li>Sale items are eligible for return, provided they are in their original condition, unworn, unwashed, and with all hygiene labels and swing tags attached.</li><li>Items must be returned within 14 days of receiving your order through our <a href="https://bondiborn.loopreturns.com/#/" target="_blank" rel="noopener noreferrer">Returns &amp; Exchanges Portal</a>.</li></ul><h3 id="final-sale-items">Final Sale Items</h3><ul data-spread="false"><li>Items purchased at a discount of 50% or more are considered Final Sale and cannot be returned unless deemed faulty by our team.</li><li>This policy is in place to ensure clarity and fairness during promotional events and final clearance sales.</li></ul>If you require further assistance, please feel free to contact our Customer Care team at care<a disabled="true" target="_blank">@bondiborn.com.au</a>. <h3 data-start="5447" data-end="5515" id> </h3>

Can sale items be returned?

We take exceptional care in the design, production, and inspection of every BONDI BORN garment. However, in the rare case that you receive an item that is faulty, damaged, or incorrect, we ask that you notify our Customer Care team as soon as possibl

We take exceptional care in the design, production, and inspection of every BONDI BORN garment. However, in the rare case that you receive an item that is faulty, damaged, or incorrect, we ask that you notify our Customer Care team as soon as possible so that we can resolve the issue promptly.<hr><h3 id="how-to-report-a-faulty-or-incorrect-item">How to Report a Faulty or Incorrect Item</h3><ul data-spread="false"><li>Contact our Customer Care team at care<a disabled="true" target="_blank">@bondiborn.com.au</a>.</li><li>Please include the following information in your enquiry:<ul data-spread="false"><li>Order number (start with&#xA0;#BB)</li><li>A brief description of the issue</li><li>Clear photographs that illustrate the fault or incorrect item</li></ul></li></ul><hr><h3 id="resolution">Resolution</h3><ul data-spread="false"><li>If the item is confirmed as faulty or not as described, we will be pleased to offer you the choice of a full refund or store credit(with 15% bonus value), in line with our return policy.</li></ul><hr>We are committed to addressing these issues with urgency and care. If you require any further assistance, feel free to contact our Customer Care team at care<a disabled="true" target="_blank">@bondiborn.com.au</a>.

I received a faulty or incorrect item — what should I do?

At BONDI BORN, we strive to process returns promptly while ensuring each item meets our quality control standards. Here’s what you can expect during the return process:. Once your return is received at our Sydney warehouse, it will undergo a quality

At BONDI BORN, we strive to process returns promptly while ensuring each item meets our quality control standards. Here&#x2019;s what you can expect during the return process:<hr><h3 id="return-processing-time">Return Processing Time</h3><ul data-spread="false"><li>Once your return is received at our Sydney warehouse, it will undergo a quality control inspection to ensure it is in its original condition, unworn, unwashed, and with all tags intact.</li><li>This process typically takes 24&#x2013;48 business hours from the time we receive your parcel.</li></ul> <h3 id="refunds-exchanges-and-store-credits">Refunds, Exchanges, and Store Credits</h3><ul data-spread="false"><li>Refunds: Once your return is approved, the refund will be processed back to your original payment method. Please allow up to 10 business days for the funds to reflect in your account, depending on your bank or payment provider.</li><li>Exchanges: Your replacement item(s) will be dispatched within 24&#x2013;48 business hours of passing quality control. You will receive a tracking confirmation email as soon as your exchange is shipped.</li><li>Store Credits(with 15% bonus value): Store credit will be issued immediately after the quality control process is complete and you will receive a credit confirmation email with all the details.</li></ul> <h3 id="tracking-your-return">Tracking Your Return</h3><ul data-spread="false"><li>Once your return is shipped back to us, you can track its progress using the tracking number provided when you posted the parcel.</li><li>If you haven&#x2019;t received your Return Confirmation Email after 10 business days, please contact our Customer Care team for assistance.</li></ul><hr>If you have any further questions or require assistance with your return, feel free to contact our Customer Care team at care<a disabled="true" target="_blank">@bondiborn.com.au</a>.

How long does it take for a return to be processed?

<div data-block="true" data-editor="ds0le" data-offset-key="ablse-0-0" id="isPasted"><div data-offset-key="ablse-0-0">We offer our customers that option of receiving a store credit with an additional 15% value added for you to use at any time in the future. </div></div><div data-block="true" data-editor="ds0le" data-offset-key="6smvq-0-0"><div data-offset-key="6smvq-0-0"> </div></div><div data-block="true" data-editor="ds0le" data-offset-key="70c45-0-0"><div data-offset-key="70c45-0-0">To initiate a return for store credit, simply visit our&#xA0;<a href="https://bondiborn.loopreturns.com/#/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">Returns &amp; Exchange Portal</a> by entering your order number starting with #BB and the email address used at checkout.</div></div><div data-block="true" data-editor="ds0le" data-offset-key="mrik-0-0"><div data-offset-key="mrik-0-0"> </div></div><div data-block="true" data-editor="ds0le" data-offset-key="74qta-0-0"><div data-offset-key="74qta-0-0">1. Select the item(s) you would like to return and choose the appropriate return reason.</div></div><div data-block="true" data-editor="ds0le" data-offset-key="60khs-0-0"><div data-offset-key="60khs-0-0">2. When prompted, choose &#x201C;Exchange for a new size&#x201D;.&#xA0;</div></div><div data-block="true" data-editor="ds0le" data-offset-key="fnkd9-0-0"><div data-offset-key="fnkd9-0-0">3. On the product page, scroll to the bottom and select &#x201C;Shop with Return Credit.&#x201D;</div><img src="https://attachments.gorgias.help/zKB3oxwjEyb7rkVO/hc/dY4gQxzLKD2Wnv8l/2025092506-8a079f0f-271e-4d60-b1b4-53651c04d0c7-screen%20shot%202025-09-25%20at%204.18.57%20pm.png" style="width: 300px;" class="fr-fic fr-dib"> </div><div data-block="true" data-editor="ds0le" data-offset-key="f9jn2-0-0"><div data-offset-key="f9jn2-0-0">4. Once all items are selected, click &#x201C;Continue with Return&#x201D;, then choose &#x201C;Shop Now with A$ (including bonus value)&#x201D;.</div><img src="https://attachments.gorgias.help/zKB3oxwjEyb7rkVO/hc/dY4gQxzLKD2Wnv8l/2025092506-3c59b1de-0633-461f-b0e9-7c75d4cf286a-screen%20shot%202025-09-25%20at%204.19.18%20pm.png" style="width: 300px;" class="fr-fic fr-dib"> </div><div data-block="true" data-editor="ds0le" data-offset-key="9qvpj-0-0"><div data-offset-key="9qvpj-0-0">5. You will then have two options:</div></div><ul><li data-block="true" data-editor="ds0le" data-offset-key="ck3u7-0-0"><div data-offset-key="ck3u7-0-0">&#xA0;Shop now on our website using the bonus amount.</div></li><li data-block="true" data-editor="ds0le" data-offset-key="12sm0-0-0"><div data-offset-key="12sm0-0-0">&#xA0;Or, if you&apos;d prefer to shop later, click the &#x201C;Go Back&#x201D; button at the bottom of the page.</div></li></ul><div data-block="true" data-editor="ds0le" data-offset-key="4l90j-0-0"><div data-offset-key="4l90j-0-0">6. The store credit options will be displayed. Make sure to select the option to receive store credit with the bonus amount before submitting your return.</div></div><div data-block="true" data-editor="ds0le" data-offset-key="9augf-0-0"><div data-offset-key="9augf-0-0"> </div></div><div data-block="true" data-editor="ds0le" data-offset-key="42hf7-0-0"><div data-offset-key="42hf7-0-0"> </div></div><div data-block="true" data-editor="ds0le" data-offset-key="ct3hg-0-0"><div data-offset-key="ct3hg-0-0"> </div></div><div data-block="true" data-editor="ds0le" data-offset-key="4rp67-0-0"><div data-offset-key="4rp67-0-0"> </div></div><div data-block="true" data-editor="ds0le" data-offset-key="f686e-0-0"> </div>

How to return for store credits with 15% bonus value?

Email your enquiry to our Customer Care team care@bondiborn.com.au

Call our Customer Care team during Australian Eastern Daylight Time business hours

Returns, Exchanges & Refunds