My order has not arrived yet?Updated 2 months ago

We understand the anticipation of receiving your order, and we’re here to help if it hasn’t arrived within the expected timeframe.

Orders within Australia are shipped via Australia Post, with delivery times typically ranging between 2–7 business days for standard shipping, and 1–3 business days for express shipping. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking link.

If your parcel appears to be delayed, we kindly ask that you:

• Check the tracking status provided in your shipping confirmation email

• Allow additional time during public holidays or peak sale periods

• Be aware that parcels to regional or remote areas may experience slightly longer transit times

If your tracking has not updated in several days or your order is significantly delayed, please contact our Customer Care team at care@bondiborn.com.au. We will liaise directly with Australia Post on your behalf to investigate the delay and ensure your parcel reaches you as soon as possible.

Thank you for your patience and understanding.