If you need to edit your order, please contact our Customer Care team at care@bondiborn.au and we will do our very best to accommodate your request.

If you need to edit your order, please contact our Customer Care team at care@bondiborn.au and we will do our very best to accommodate your request.

Can I change or cancel my order once it’s been placed?

All BONDI BORN garments are crafted in limited production runs, reflecting our commitment to exceptional quality, precision tailoring and sustainable manufacturing. As such, restocks are not guaranteed. If a style or size is marked as sold out, you a

All BONDI BORN garments are crafted in limited production runs, reflecting our commitment to exceptional quality, precision tailoring and sustainable manufacturing. As such, restocks are not guaranteed.If a style or size is marked as sold out, you are welcome to register for a back-in-stock notification via the product page. Should the item become available again, you will be notified immediately by email.Occasionally, our online store may experience a high volume of transactions, which can result in stock levels not updating in real time. While this is rare, should an item in your order become unavailable, our Customer Care team will notify you as soon as possible and offer a suitable alternative, refund, or resolution.Due to the exclusive nature of our collections, not all styles will return once sold out. We recommend completing your purchase promptly to avoid missing out on your preferred pieces.

When will an item be restocked?

We understand the anticipation of receiving your order, and we’re here to help if it hasn’t arrived within the expected timeframe. Orders within Australia are shipped via Australia Post, with delivery times typically ranging between 2–7 business days

We understand the anticipation of receiving your order, and we&#x2019;re here to help if it hasn&#x2019;t arrived within the expected timeframe.Orders within Australia are shipped via Australia Post, with delivery times typically ranging between 2&#x2013;7 business days for standard shipping, and 1&#x2013;3 business days for express shipping. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking link.If your parcel appears to be delayed, we kindly ask that you:<ul data-spread="false"><li>Check the tracking status provided in your shipping confirmation email</li><li>Allow additional time during public holidays or peak sale periods</li><li>Be aware that parcels to regional or remote areas may experience slightly longer transit times</li></ul>If your tracking has not updated in several days or your order is significantly delayed, please contact our Customer Care team at care<a disabled="true">@bondiborn.com.au</a>. We will liaise directly with Australia Post on your behalf to investigate the delay and ensure your parcel reaches you as soon as possible.Thank you for your patience and understanding.

My order has not arrived yet?

If you’ve realised there is an error in your shipping address, please contact our Customer Care team at care@bondiborn.com.au as soon as possible. If your order has not yet been dispatched, we will do our best to amend the address before it is shippe

If you&#x2019;ve realised there is an error in your shipping address, please contact our Customer Care team at care<a data-start="297" data-end="318" rel="noopener">@bondiborn.com.au</a> as soon as possible.If your order has not yet been dispatched, we will do our best to amend the address before it is shipped. Unfortunately, once your order has been collected by Australia Post, we are unable to make changes to the shipping address.You may, however, be able to update your delivery details directly through Australia Post&#x2019;s MyPost portal, accessible via your tracking link.We appreciate your understanding.

I entered the wrong shipping address — what should I do?

Bondi Born AU

Placing An Order

What is your return, exchange or refund policy?

How do I submit a return or exchange?

Can I exchange my online purchase?

Do you offer store credit for returns?

Can I return my online purchase in-store?

Can sale items be returned?

I received a faulty or incorrect item — what should I do?

How long does it take for a return to be processed?

How to return for store credits with 15% bonus value?

Returns, Exchanges & Refunds

What are your domestic shipping options?

What are your New Zealand shipping options?

Can I track my order?

What happens if I miss my delivery?

When will my order be shipped and when will it arrive?

What should I do if my order is delayed or incomplete?

What shipping services do you use and can I ship to a PO Box?

Shipping & Delivery

What size should I choose?

What is the ‘Find My Fit’ feature and how does it work?

How do BONDI BORN garments fit?

Can I get personalised sizing support?

Sizing

What payment methods do you offer?

Do you offer Buy Now/Pay Later options?

How do I use Afterpay and Klarna?

Can a promo code and gift voucher be used at the same time?

I have received an e-gift card, can this be redeemed in-store?

Why was my payment declined?

Payment Options

How can I create an account?

Do you have any active promotions?

Accounts & Promotions

How do I care for my BONDI BORN swimwear?

How do I care for BONDI BORN apparel and resortwear?

What fabrics do you use?

Product Care