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Returns, Exchanges & Refunds

What is your return, exchange or refund policy?

At BONDI BORN, we take pride in our premium designer pieces and understand that sometimes a return may be necessary. If you are not completely satisfied with your purchase, we are pleased to offer a refund, exchange, or store credit in accordance wit

How do I submit a return or exchange?

At BONDI BORN, we aim to make the return process as seamless and straightforward as possible. If you are not completely satisfied with your purchase, simply follow the steps below to submit your return through our Returns & Exchanges Portal. Step 1:

Can I exchange my online purchase?

At BONDI BORN, we want you to feel confident and beautiful in your garments. If your item isn’t quite the right fit, you are welcome to request an exchange through our Returns & Exchanges Portal. Visit our our Returns & Exchanges Portal here and ente

Do you offer store credit for returns?

Yes, BONDI BORN offers store credit as an option when you submit a return through our Returns & Exchanges Portal. Choosing store credit is a wonderful way to keep the value of your purchase and enjoy a little extra towards your next order. Visit our

Can I return my online purchase in-store?

At this time, all items purchased through BONDI BORN's online store must be returned via our Returns & Exchanges Portal and shipped back to our Sydney warehouse. We do not currently facilitate online returns in-store. If your purchase was made throug

Can sale items be returned?

At BONDI BORN, we want you to feel confident and beautiful in your purchases. If you need to return a sale item, here’s what you need to know:. Sale items are eligible for return, provided they are in their original condition, unworn, unwashed, and w

I received a faulty or incorrect item — what should I do?

We take exceptional care in the design, production, and inspection of every BONDI BORN garment. However, in the rare case that you receive an item that is faulty, damaged, or incorrect, we ask that you notify our Customer Care team as soon as possibl

How long does it take for a return to be processed?

At BONDI BORN, we strive to process returns promptly while ensuring each item meets our quality control standards. Here’s what you can expect during the return process:. Once your return is received at our Sydney warehouse, it will undergo a quality

How to return for store credits with 15% bonus value?

We offer our customers that option of receiving a store credit with an additional 15% value added for you to use at any time in the future. To initiate a return for store credit, simply visit our Returns & Exchange Portal by entering your order numbe